Question 1

How do I contact you?

Accepted Answer

Email support with your order number for faster help. For general questions, reply to your order confirmation.

Question 2

Micro-FAQ for product pages

Accepted Answer

• Fit: True-to-size. Size up for a roomier look.
 • Care: Cold wash inside out. Tumble low or hang dry. No direct iron on print.
 • Ship window: Leaves facility in 2–4 business days. Tracking via email.
 • Returns: 14 days unworn with tags. Exchanges while stock lasts.
 • Limited: Small runs. Restocks are not guaranteed.

Question 3

How do I know it is authentic?

Accepted Answer

Buy through our site or listed stockists. Core pieces include official marks and print details that we can verify on request.

Question 4

How do you think about sustainability?

Accepted Answer

Small runs to avoid waste. Durable materials to extend wear. We publish specs and process notes as programs mature.

Question 5

Where can I buy in person?

Accepted Answer

Select stockists will be announced as we expand. Sign up for email to get the list first.

Question 6

Do you offer wholesale?

Accepted Answer

Limited placements with aligned retailers. Introduce your shop and location, and include links and photos.

Question 7

What is your return policy?

Accepted Answer

Unworn and unwashed items with tags attached can be returned within 14 days of delivery. Original shipping is non-refundable.

Question 8

Do you offer exchanges?

Accepted Answer

Yes while inventory lasts. Start a return, select exchange, and we will hold the size if available.

Question 9

What if my item arrives damaged or incorrect?

Accepted Answer

Email support within 7 days of delivery with clear photos and your order number. We will make it right.

Question 10

Where do you ship?

Accepted Answer

Domestic and select international regions. Options and rates show at checkout based on your address.

Question 11

How long does shipping take?

Accepted Answer

Domestic orders typically leave the facility in 2–4 business days. Transit time depends on the carrier and service you select at checkout. Federal holidays may extend timelines.

Question 12

How do I track my order?

Accepted Answer

You will receive a tracking email once the label is created. Tracking may take 24–48 hours to update.

Question 13

My package shows delivered but I cannot find it.

Accepted Answer

Check alternate doors, neighbors, and with the carrier. If it does not appear after 72 hours, contact support with your order number.

Question 14

Can I change or cancel my order after checkout?

Accepted Answer

If it has not shipped, we can help. Email support within 2 hours of purchase with your order number.

Question 15

What payment methods do you accept?

Accepted Answer

Major cards and standard digital wallets. Buy now pay later may appear at checkout based on availability.

Question 16

Do you accept preorders?

Accepted Answer

Select capsules may be preorder. Some may be member exclusive. Estimated ship windows are listed on the product page at checkout.

Question 17

How do your sizes fit?

Accepted Answer

True-to-size with a modern streetwear silhouette. If you prefer a roomier fit, go up one size.

Question 18

What blanks or fabrics do you use?

Accepted Answer

High-weight cotton tees and fleece for structure and drape. As we scale, cut and sew programs will note exact GSM and composition on each product page.

Question 19

Care instructions

Accepted Answer

Cold wash inside out. Tumble dry low or hang dry. Do not iron prints. Follow any item-specific notes on the product page.

Question 20

Will graphics crack or fade?

Accepted Answer

Aging is part of the intention. Pieces are built to wear in, not wear out. Care guides help you control the patina.

Question 21

What is Mixed Minds?

Accepted Answer

A proof-driven clothing brand. Product first. Community powered. We design, test, refine, and ship pieces that hold up in real life.

Question 22

What is the roadmap?

Accepted Answer

Start with tight silhouettes and core graphics. Build depth with seasonal capsules and small runs. Graduate to cut and sew and curated stockists when the work earns it.

Question 23

Are your drops limited?

Accepted Answer

Certain designs will be available all the time in all sizes. But, most releases are small runs. Once a size goes, it may not return.

Question 24

Will you restock sold-out items?

Accepted Answer

Sometimes. If a piece becomes part of the core, we restock. Otherwise it lives in the archive.

Question 25

Do you do collaborations?

Accepted Answer

Selective only. Builders over buzz. If it strengthens the product and community, we consider it.

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